Ivan Pinto

Professional Summary

Salesforce architect and engineering leader, 25 years across consulting, delivery, architecture and engineering management. Salesforce Certified Application & System Architect (14 certifications) and TOGAF Enterprise Architecture Foundation, most recently Technical Architect and Director at EY and Principal Technical Architect at Salesforce. Combines hands-on solution and platform architecture — integration, security and multi-cloud — with Agentforce and agentic-AI build experience, and has led distributed engineering teams of up to 15 across four countries. Excited to turn ambitious challenges into products and solutions, and to build and mentor the teams that deliver them.

Core Competencies & Skills

Core: Team Leadership · Technical Leadership · Technical Architecture · Solution Architecture · Problem Solving · Root Cause Analysis · Solution Design · Solution Implementation · Integration · Scalability · Technical Debt Reduction · Training · Mentoring · Customer Engagement · Gap Analysis · Trusted Advisor · Customer De-escalation
Salesforce: System Architecture · Application Architecture · Integration Architecture · APIs · Data Cloud · Agentforce · Lightning Web Components · Flow Builder · Apex · Developer
Other Technologies: C# · VB.NET · C · C++ · JavaScript · Python · Node.js · MS SQL Server · MongoDB · Heroku · AWS · Azure · CI/CD
AI and Data: Agentic Programming · Claude Code · AI Agents · Genetic Algorithms · Distributed Architectures · Business Intelligence · Data Warehousing

Certifications

Salesforce Certified Application & System Architect — 14 certifications

Agentforce Specialist · Data Cloud Consultant · System Architect · Application Architect · Software Development Lifecycle & Deployment Architect · Identity & Access Management Architect · Integration Architect · Data Architect · Sharing & Visibility Architect · JavaScript Developer I · Platform Developer I · Sales Cloud Consultant · Platform App Builder · Administrator

The Open Group — TOGAF Enterprise Architecture Foundation

AZ-900 — Microsoft Azure Fundamentals

thePowerMBA — the digital MBA program

Career History

EY · Dublin, Ireland 2026

Salesforce Technical Architect · Director

Created the Salesforce Assessor, an internal tool to automate Salesforce platform assessments — estimated to cut data extraction and initial processing effort by 80%, enabling a free-tier, pre-packaged assessment service.
Led the Salesforce workstream of an internal initiative to create an Agentic Enterprise sales demo, redesigning the Lead-to-Cash process with an agentic approach spanning Salesforce and SAP.
Supported tenders and commercial proposals.

Salesforce · Dublin, Ireland 2025 – 2026

Principal Technical Architect

Driving technical strategy in pre-sales engagements for the SMB segment across EMEA, spanning the full spectrum of Salesforce Cloud products and platform services.
Specialised in enterprise integration patterns, security and compliance architecture, and multi-cloud implementations, including industry solutions such as Financial Services Cloud.
Delivered internal enablement sessions for internal teams and the graduate program.

Asset Class — Startup Salesforce ISV · Dublin, Ireland 2022 – 2025

Tech Lead

Designed and implemented complex product modules in Salesforce — rules-based waterfall distribution, dynamic DocuSign generator, and configurable questionnaires; Instrumental to gain new business.
Translated business requirements into detailed work items, serving as the bridge between the developer team and project management.
Technical lead for sales-team prospect calls, presenting new features and fielding technical questions.
Reworked customer onboarding processes and tools, halving new-customer onboarding time.
Developed an AI proof of concept using Salesforce Agentforce and Palantir.

ClaimVantage / Majesco — Startup Salesforce ISV · Dublin, Ireland 2019 – 2022

Engineering Director 2022

Prepared budgets for differing product-development and support strategies.
Led a world-class engineering team of 15 direct reports across the US, Australia, Ireland and India; recruited, interviewed and established an offshore development team in India.
De-escalated at-risk accounts with strategic product roadmaps aligned to Customer Success objectives, driving a 20% decrease in churn risk.
Spearheaded scalability initiatives for customers with massive data volumes (e.g. Amazon), introducing QA stress tests and performance benchmarks to keep new releases performant.

Engineering Manager 2021 – 2022

Led the Dublin Development and QA teams (7 direct reports) plus outsourced augmented teams in India.
Built an onboarding framework that cut ramp-up of entry-level members by 50%, training developers with no prior Salesforce experience.
Introduced a technical-exercise-based hiring process, cutting hiring time 3× and producing developers with Salesforce exposure before joining.
Technical point of contact with the Salesforce Technical Account Manager.

Technical Team Lead 2020 – 2021

Led the Lightning Project, migrating from Salesforce Classic to Lightning Experience.
Led the design of the microservices architecture to leverage existing functionality from other Majesco solutions.
Achieved Salesforce Security Review and Veracode certification through structured code review; trained and mentored new developers.

Principal Engineer 2019 – 2020

Delivered the proof of concept for the new user experience, migrating from Visualforce to Lightning Components.
Customer presentations, demos and QA sessions with key customers on the new Lightning UX.
Implemented strategy for common data-model and cross-package communication.

Property Button — Startup · Bray, Ireland 2017 – 2019

Senior Salesforce Developer

Built Lightning Aura Components for the Customer Portal.
Introduced a configurable form framework enabling hotfixes released independently of the bi-weekly deployment cycle, reducing resolution time by up to 75%.

Clout Partners — Salesforce Consultancy · Dublin, Ireland 2016 – 2017

Solutions Architect

Tech Team Lead, consistently exceeding utilisation across Salesforce, Marketo and Pardot engagements.
Close collaboration with the sales team — estimating effort for SOWs, building and presenting proof-of-concept demos.

Marketo EMEA · Dublin, Ireland 2014 – 2016

Technical Team Lead (2015–2016) · Senior Technical Consultant (2014–2015)

Lead technical consultant on Marketo EMEA's largest projects (Deloitte UK, Schneider Electric, Bank of New Zealand), from SOW through full delivery and acceptance. Built the reusable Marketo Data Loader and negotiated 6 new API endpoints that reshaped enterprise integrations; pristine utilization record, recurrently re-requested by clients.

Smartbox · Dublin, Ireland 2012 – 2014

Senior Application & Integration Engineer

Owned all CRM systems across the European group, including budget and vendor management. Re-engineered data flows between CRM and ERP — cutting monthly data-correction requests by 90% — and led an on-premise CRM datacentre migration, championing consolidation onto Salesforce.com.

Earlier Experience

Additional Logistics · Lisbon, Portugal 2008 – 2012

Development Team Lead

Led development teams across Portugal and Spain plus external contractors. Drove ERP consolidation across the group, delivered a Microsoft BI solution spanning customer service, distribution, warehouse and sales, and built the Nespresso pick-to-light warehouse fulfilment software. Delivered further system integrations, web applications and BI for clients including Unilever, Pepsico and Matutano.

Inovodecor · Lisbon, Portugal 2003 – 2009

IT Manager · Senior IT Engineer

Revamped IT infrastructure and re-engineered internal processes — over six years revenue tripled with half the original workforce. Led the migration to Microsoft Navision and built a Business Intelligence solution on the Microsoft BI stack.

Deloitte Consulting · Lisbon, Portugal 1999 – 2003

Consultant (2000–2003) · Business Analyst (1999–2000)

Certified Siebel CRM consultant at full utilization. Delivered design, data migration and integrations for major enterprise clients including Philip Morris across multiple countries — integrations that supported Philip Morris France flawlessly for 8 years.

Education

MSc, Computer Science — Specialization in Industrial Automation
5-year engineering degree (pre-Bologna, Master's equivalent)
Instituto Superior Técnico — Technical University of Lisbon, Portugal

Languages

English & Portuguese — Bilingual fluency

French & Spanish — Intermediate · fluent reading and comprehension; conversational speaking

Role mix per job

Presence Core to the role Involved

Development

Consulting

Architecture

Tech Lead

Team Lead

EY Salesforce Technical Architect · Director 2026

Salesforce Principal Technical Architect 2025 – 2026

Asset Class Tech Lead 2022 – 2025

ClaimVantage / Majesco Principal Eng → Director 2019 – 2022

Property Button Snr Salesforce Developer 2017 – 2019

Clout Partners Solutions Architect 2016 – 2017

Marketo Snr Consultant · Technical Team Lead 2014 – 2016

Smartbox Snr App & Integration Eng 2012 – 2014

Additional Logistics Development Team Lead 2008 – 2012

Inovodecor Snr IT Engineer · IT Manager 2003 – 2009

Deloitte Consultant · Business Analyst 1999 – 2003

Technology mix per job